Refund Policy

RETURN AND REFUND POLICY
WHAT IS YOUR REFUND & EXCHANGE POLICY?
GOTAMOCHI OFFERS A FLEXIBLE 30 DAY RETURN AND REFUND POLICY. PLEASE UNDERSTAND THAT WE DO NOT ACCEPT RETURNS OR EXCHANGE WITHOUT PRIOR RETURN AUTHORIZATION.

Please do not not send it to the distribution warehouse that is on the label of the warehouse.

THEREFORE IF YOU NEED TO RETURN YOUR ORDER FOR ANY REASON, PLEASE CONTACT OUR CUSTOMER SERVICE AT [email protected] ONCE YOU ARE AUTHORIZED TO RETURN THE ITEM(S), PLEASE FOLLOW ALL OF THE INSTRUCTIONS PROVIDED.

ITEM(S) THAT ARE UNWORN, UNOPENED IN THEIR ORIGINAL CONDITION MAY BE RETURNED.

BUYER IS RESPONSIBLE FOR SHIPPING FEES.

If you change your mind, act quickly! We turn around and process orders extremely quickly. All orders can be cancelled 24 hours after an order is placed. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

* Please note that we will deduct 6% + $0.60 for order cancelation due to the fee incurred by our payment gateway.

There are no refunds for if you submitted a wrong shipping address upon ordering.


If you are not 100% happy with your order items or have any issues, just let us know and we will take care of it immediately.

This is how confident we are that you'll love shopping with BTSARMYSTORE ^.^

WHAT SIZE SHOULD I GET?
All of our items are in Asian size which is smaller than US and European sizes.

We suggest that you order 1 to 2 sizes up - meaning if you usually wear a Medium, then Large or X-Large on our shop would fit you best!

If you have any questions or doubts, please let us know via Live Chat or Email and we'll do our best to make sure you receive the perfect sizes.

Our shoes are true to size, however, so please select your regular size if you're ordering shoes.

Thank you so mochi!